Calibration requirements

Breathalysers can be calibrated to make sure that results are continuously accurate. This ensures that continuous usage of your breathalyser will not result in faulty results, and that you will always get the correct results every time.

NOTE:

• Your product needs to be registered before you can make a calibration booking

Sign up for a yearly calibration management plan

For hassle-free calibrations, sign up for a calibration management plan instead.

With a calibration management plan: 

1. Calibration bookings are automatic every 6 months
2. Cost effective
3. No auto-renewal

We recommend that you calibrate your unit every 6 months regardless the number of uses made on the product to maintain accuracy and prolong the lifespan of the machine.

Like all measuring instruments, breathalyser require periodic calibration to maintain accuracy in its reading and can help to prolong the lifespan of your product.

During calibration, we run a series of test that enables us to ensure the condition of your device. Should we detect if there's anything off about the device, we will contact you with options and solutions prior to sending the device back to you.

To comply with Australian Standards, we recommend that you calibrate your device every 6 months.

• Remove all accessories from your breathalyser (the mouthpieces, batteries, pouch, etc.)
• Pack your breathalyser in a used or recycled padded bag, parcel bag, or box. Ensure it is secure and protected (use bubble wrap or any padding to protect the unit from damage during transit).
• Print the return label that you received from us (check your email!)
• Ensure the sender's address (your address) at the bottom of the label is correct.
• Print the shipping label.
• Paste the label onto the outside of the padded bag / envelope.
• Swing by Australia Post to send the unit back to us! You don't have to pay for postage! Remember to drop it off over the counter and get a lodgement receipt.
• Keep the lodgement receipt in a secure place.

This depends on:

• your location
• whether or not you signed up for a calibration plan
• for normal calibration bookings, whether you added on 'express calibration' (24 business hours turnaround time)
• for normal calibration bookings, whether you selected Standard or Express return postage
• during peak holiday periods, we may also experience some delays with shipping times and calibrations (but we will always inform you beforehand)

A very rough guide on how long it'll take to get your unit back:

For us to receive your breathalyser:
2-5 business days (depending on your location)

For us to calibrate your breathalyser:
1-2 business days (Silver or Gold management plan)
3-5 business days (normal calibration)

For you to receive your breathalyser back:
2-5 business days (depending on your location)

So in total, you may receive your breathalyser back in 5-14 business days or more, depending on your location and the other add-ons you may or not have selected.

Rest assured, you will receive email updates along with the tracking number once we've shipped your unit back to you.

Drop Off & Pick Up (VIC only)

If you plan to come to our office, you must make an appointment first. 

Schedule a timeslot with reception online

You can drop off your breathalyser and pay for calibration at our office.

Address: 3 Shaft Court, Hoppers Crossing VIC 3029

Hours: Mon - Fri 9am - 5pm

We will contact you via SMS or e-mail once your breathalyser is ready to pick up.

Standard shipping cost includes postage both ways. Once the booking is completed online we will 

1. Send you an e-mail with a set of instructions and a registered return post label. 
2. Print it out and stick onto the parcel bag you're sending back to us.
3. The return post label will have a barcode and tracking information. 

You will not have to pay for postage again at the post office when you use our label.

Standard shipping starts from $18 and express shipping starts from $28, the charges covers both ways.

Regardless of how many breathalysers you are sending back, as long as it is booked in the same calibration service, we will just charge you once for shipping IF you checkout/book multiple units at a time.

Yes, you can send it together.

Regardless of how many breathalysers you are sending back, as long as it is booked in the same calibration service, we will just charge you once for shipping IF you checkout/book multiple units at a time.

Yes, you can. However due to the present situations with COVID-19, we are limiting contact time in our office to maintain the health and safety of our employees and customers.

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